Term Conditions Page
Welcome to MastersMastersmatrimony.com (herein
referred as MM).
This document is an electronic record in terms of the Information
Technology Act, 2000 and rules there under pertaining to electronic records as
applicable and amended. This electronic record is generated by a computer
system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1)
of the Information Technology (Intermediaries Guidelines and Digital Media
Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy
policy and the terms and conditions for access or usage of www.MastersMastersmatrimony.com
(the "Website").
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS VERY CAREFULLY BEFORE USING
THE WEBSITE. ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE IMPLIES YOUR
AGREEMENT TO BE BOUND BY ALL THESE TERMS AND CONDITIONS
("Agreement"). If you do not want to be bound by the Terms and
Conditions, you must not use the Website or Mastersmatrimony.com Ltd Services.
The Terms and Conditions also includes the applicable policies which are
incorporated herein by way of reference and as amended from time to time (the
"Terms and conditions").
In these Terms, references to "MM member" shall mean the end user
accessing the Website/MM services, its contents or using the MM Services offered.
MM member also includes persons such as father, mother, brother, sister,
relative or a friend ("Registrant") of the prospective bride/
bridegroom. The terms "You" and "User" shall be
interchangeably used for "MM member". "MM Services" means a
collective reference to the Masters Matrimony service provided by Mastersmatrimony.com
Scope
You understand and acknowledge that Masters Matrimony (MM) acts as an
"Intermediary" as defined under clause (1) sub-clause (w) of Section
2 of the Information Technology Act, 2000. MM is a brand owned by Mastersmatrimony
which owns, retains and has complete rights in MM and the MM Website /App/ MM
Service.
MM acts as a platform to enable any user to themselves register on it (by
filling the mandatory fields and optional fields, if any) to voluntarily search
for profile(s) from the database of MM's already registered users, for seeking
prospective lawful matrimonial alliances for themselves. MM retail store may
also be able to assist you to create your profile, however, you must have a
valid/operational mobile phone number and an email id. The profiles in the
database of MM are classified broadly on the basis of language and region for
the ease and convenience of its member / customer. MM Members are provided with
free/paid access for searching profiles from the database of MM, as per the
partner preference set by you (on the Website/Applications -(App) and you can
shortlist the profiles in which you are interested.
1. Eligibility :
A) MM Membership and rights of admission is reserved solely for :
I. Indian Nationals & Citizens.
II. Persons of Indian Origin (PIO).
III. Non Resident Indians (NRI).
IV. Persons of Indian Descent or Indian Heritage
V. Persons who intend to marry persons of Indian Origin.
B) Further in capacity as MM member you confirm that you are :
I. 18 years or above (if you are a woman) or 21 years or above (if you are
a man);
II. If you have applied for Divorce, you may register on our website/App by
stating "Awaiting Divorce".
III. If you are a resident of any other Country, you are legally competent
to marry as per the local rules applicable to your country and you shall comply
with the Indian laws for marrying a person of Indian Origin
C) In case you are a Registrant of the prospective bride/ bridegroom and
has created profile in MM Website/App on behalf of them or is accessing the MM
Website/App on behalf of them implies that you have taken their consent for
their profile creation in MM and for accessing the MM Website/App.
2. Registration
A. We expect that you would complete the online registration process with
fairness and honesty in furnishing true, accurate, current, complete
information and with providing recent photos of you which will help you to meet
your parameters .We expect you to read the relevant column before keying in the
details or selecting the option available or uploading the photo. You are
requested not to key in details of the profile in field other than the
applicable field (including mentioning id's of other platforms/websites/App or
repeating your details in another fields, after filling them once in the
relevant fields or others photographs. In order to serve you better if MM
requires additional details you agree to provide it. You may also give a missed
call to any of our retail outlets phone number for us to call you back and
assist you in getting your profile registered on our website/App. Further you
may fill in your email id and phone number in any of our registration campaigns
appearing in various websites as part of our advertisements, basis which you may
receive call from our Customer Service Center and assist you in getting your
profile registered on our website/App. MM may also reproduce your profile
information in other matrimonial websites including community based websites to
provide better matching Profiles to you.
B. If at any point of time MM comes to know or is so informed by third
party or has reasons to believe that any information provided by you for
registration (including photos) or otherwise is found to be untrue, inaccurate,
or incomplete, MM shall have full right to suspend or terminate (without any
notice) your MM membership and forfeit any amount paid by you towards MM
membership fee and refuse to provide MM service to you thereafter.
C. MM also reserves the right to block the registration of your profile on
Website/App, if any, in the case of your contact details/links being entered in
irrelevant fields or if there are errors in any data entered by the MM members
in their profile.
D. Registration of duplicate profiles of the same person is not allowed in MM
Website/App. MM shall have full right to suspend or terminate (without any
notice) such duplicate profile.
E. You acknowledge and confirm that your registration with MM and the usage
of MM services is with the bonafide intention of marriage and not otherwise. MM
Membership is restricted strictly to the registered MM individual member only.
Organizations, companies, businesses and/or individuals carrying on similar or
competitive business cannot become Members of MM and nor use the MM Service or MM
members data for any commercial purpose, and MM reserves its right to initiate
appropriate legal action for breach of these obligation.
3. Account Security
You are responsible for safeguarding the confidentiality of your MM login
credentials such as your user id, password, OTP, etc., and for restricting
access to your computer/mobile to prevent unauthorized access to your account.
We, as a Company do not ask for Password and you are cautioned not to share
your password to any persons. You agree to accept responsibility for all
activities that occur under your account.
4. Role and Responsibility of MM
A. MM reproduces your details once you register on our website /App on
"as is as available" basis and also share your profile with other
registered MM members within website(s) of MM.
B. MM's obligation is only to provide an interface to its registered
members to search their prospect themselves without any assistance.
C. The profile search conducted by any MM member and the matches shown
thereof are automatically generated by MM, and based on the partner preference
set by you. In the event of MM member changing their partner preference on the
Website/App, then the automated system generated prospect results of the
Website/App may also undergo corresponding change.
D. MM does not prohibit any MM member from sending interest to your profile
or communicating to you based on their partner preference. But you are at the
liberty to deny their interest or proceed further if you are interested.
E. MM cannot guarantee or assume responsibility for any specific results
from the use of the data available from the MM service or from other
matrimonial websites owned by MM including community based websites.
F. MM shall safeguard sensitive user information using security standards,
authentication mechanisms, access controls and encryption techniques.
G. MM cannot guarantee the complete protection of user data while it is in
transit, or prevent any tampering of the data by a third party with malicious
intent before the data reaches the MM servers.
H. MM has a special safety feature for women, called "Secure
Connect", which enables women to take control of their privacy and safety
while searching for their life partner. "Secure Connect" has a
calling feature that lets the women in MM receive calls from men who have
premium membership without revealing their contact numbers to them, It is upto
to the women to respond to the other party and MM has no control over the same.
I. MM do not authenticate/endorse any information of any profile and hence
you as a user need to verify the credentials and information provided by other
users.
5. Role and Responsibility of MM Member
A. You, shall safeguard your profile information by creating a strong
password during profile creation with combination of alphabets, both upper and
lower case and numbers.
B. Any information / data required by MM for using the MM services shall be
provided by the MM Member, as and when so sought by MM.
C. You are requested to verify the credentials of the prospect, exercise due
care and caution regarding their profile information which includes marital
status, educational qualifications, financial status, occupation, character,
health status, etc. and satisfy yourself before making a choice of your match. MM
shall not be liable for short coming due to any misrepresentations made by any
of its MM members.
D. You are required to verify the credentials of the prospect and we shall
not be liable for any misbehavior/ misrepresentations made by the Prospect to
you during video call. Please check "Safe Matrimony" link in the
website/Apps for guidance.
E. To get better search results, MM Members are expected to provide latest
photograph which should not be more than 3 (three) months old. Providing old
photographs/ photographs of others, inaccurate / false information shall be
treated as violation of terms and conditions and MM shall retain their right
under clause 2 (b) of this terms and conditions.
F. MM members are expected to disclose their health records during profile
enrollment which includes any pre-existing illness, physical disability etc.
Non - disclosure at the time of enrollment shall be treated as violation of the
terms and conditions and MM shall retain their right under clause 2 (b) of this
terms and conditions.
G. MM Members are advised to refrain from :
i. Entering into any financial transactions with prospects. MM Members
shall not seek financial help or provide financial help from / to the other MM
Members
ii. Using abusive language when they communicate with the other MM Members
iii. being discriminative or using racial comments etc.
iv. Sharing of confidential and personal data with each other but not
limited to sharing of bank details, etc.
v. Entering into physical relationship with any prospect before marriage.
vi. violating any law for the time being in force.
vii. From mentioning details of other matrimonial services while sending
personalized messages
H. MM members are expected to visit URL https://www.MastersMastersmatrimony.com/safe-matrimony/ for
understanding the safety measures on partner search and awareness towards
online safety.
I. MM Members are expected to be cautious of prospects who ask for favours,
money etc or call from multiple phone numbers, only interact over phone,
doesn't come forward for face to face meeting (physically or through video
calls) and don't involve family and friends in match making. Beware of
suspended profiles status before you finalize an alliance with the prospect.
J. The MM members agrees that for getting effective search results of
prospects on Website/App you will regularly log in to the profile maintained in
the Website/App and send expression of interest which is an automated messages
to prospects as a free MM member, and in the event you have availed paid MM
package, you can send personalized messages to prospects to show your
expression of interest/replies. MM member also may review the expression of
interest sent to you / read the messages sent to you by prospects and may
respond suitably.
K. You also agree that while accessing / using the Website/App, you will be
guided by the terms and conditions of the Website/App including but not limited
to the use of feature of website /App like chat instantly with prospect,
viewing horoscope of prospects, enhancing privacy settings (photo/horoscope/phone
number) or for viewing social and professional profile of members on their
Facebook, LinkedIn, etc.
L. If the MM Member fails to update in MM website/App, any change in the
particulars furnished in their profile/ then the MM membership may be suspended
by MM at its sole discretion.
M. MM member shall, in case of finalization of his/her/their Registrant's
marriage, delete their profile by themselves or intimate MM for
removal/deletion of their profile.
N. MM Members agree to use secure devices, software and networks in a
private place for accessing the MM services.
O. MM member shall not use any kind of Bots like web robots, Chatbot or any
other automated processes/programs/scripts to use, communicate or respond in MM
Website/App.
P. MM Members shall not probe, scan or test the vulnerabilities of the MM
Website/App or any network connected to the Website/App nor breach the security
measures instituted by MM.
Q. You shall also not make any payment / transfer any amount to account of
any MM employees. All payments shall be made only to MM account.
R. MM members are expected to approach MM to resolve their complaints and
grievances and shall not air their grievance/complaints in social media.
6. Customer Care / Customer Service
In the event you come across any concerns in our service, then please be
free to contact us:
Email ID : helpdesk@Mastersmatrimony.com
Contact No : +91 9495231969
7. Medium of Communication to MM Members
A. MM member hereby consents for receiving communication including
promotional communications through any medium of communications such as
electronic mails, calls, SMS or through Whatsapp messages from MM or other
portals owned by MM or their alliance partners.
B. MM by its automatic system sends to its member (s) profile (s) of the
prospect by way of images/ documents/ messages / links. MM member confirms that
the mobile number submitted to it for verification or alternative number if any
provided, is not registered with the Do Not Disturb / National Customer
Preference Register and they shall not initiate any complaint. MM Member
further confirms that even if MM Member is registered with the telecom service
provider under the category Do Not Disturb / National Customer Preference
Register the calls from MM either to the verified mobile number or alternative
number if any provided shall not be treated as promotional calls.
C. You are also entitled to set up your communications frequency from MM,
like - only on weekends or fortnightly etc.
8. Confidentiality
Any feedback you provide to MM shall be deemed to be non-confidential. MM
shall be free to use such feedback/information on an unrestricted basis.
Further, by submitting the feedback, you represent and warrant that (i) your
feedback does not contain confidential or proprietary information of yourself
or third parties; (ii) MM member is not under any obligation of
confidentiality, express or implied, with respect to the feedback; (iii) you
are not entitled to any compensation or reimbursement of any kind from MM for
the feedback under any circumstances.
9. Privacy of Membership
To protect your privacy and understand our practices as amended from time
to time , please read and follow our Privacy Policy which also governs your
visit to MM and other websites owned by MM, the personal information / data
provided to us by you during the course of usage of MM will be treated as
confidential and in accordance with the Privacy policy and applicable laws and
regulations. If you object to your information being transferred or used,
please do not use the website.
10. Grievance Cell
In the event you come across any violation by another user including but
not limited to having content in the web site that is obscene, menacing,
grossly offensive, harming minors, infringing copyright, patents, etc., or
another user is impersonating etc. you may then please be free to provide your
concerns in writing or email us with digital signature to:
Email: grievanceofficer@Mastersmatrimony.com,
The Grievance office shall be available between 10 am till 6 pm Indian
Standard Time from Monday to Saturday excluding Sunday and public holidays in
India. The Grievance officer is appointed as per Rule 3 (11) of The Information
Technology (Intermediaries Guidelines) Rules, 2011. Any and all complaints to
the Grievance Officer shall be in writing
The Grievance Officer shall handle complaints in relation to the following
violation by the User of computer resource as the User is not entitled to host,
display, upload, modify, publish, transmit, store, update or share any
information on the Website/App that -
A. belongs to another person and to which the user does not have any right;
B. is obscene, pornographic, paedophilic, invasive of another's privacy
including bodily privacy, insulting or harassing on the basis of gender,
racially or ethnically objectionable, relating or encouraging money laundering
or gambling, or promoting enmity between different groups on the grounds of
religion or caste with the intent to incite violence;
C. is harmful to child;
D. infringes any patent, trademark, copyright or other proprietary rights;
E. deceives or misleads the addressee about the origin of the message or
knowingly and intentionally communicates any misinformation or information
which is patently false and untrue or misleading in nature;
F. impersonates another person;
G. threatens the unity, integrity, defence, security or sovereignty of
India, friendly relations with foreign States, or public order, or causes
incitement to the commission of any cognisable offence, or prevents
investigation of any offence, or is insulting other nation;
H. contains software virus or any other computer code, file or program
designed to interrupt, destroy or limit the functionality of any computer
resource; (ix) violates any law for the time being in force.
11. Disputes between Members
As MM Members are solely responsible for the communications (through any
medium) with prospect or vice versa. MM expressly disclaims any responsibility
or liability for any monetary transaction(s) or exchange(s) or interaction(s)
or passing of information(s) etc. between any MM members interest via e-mail,
chat, interaction, Whatsapp or any other medium of communication between MM
members either using website /App or otherwise.
B. MM has no obligation, to monitor any such disputes arising between the MM
members, and MM shall not be party to any such dispute/litigation etc.
C. MM is not a broker or the agent of any MM member, and MM does not
partake in the exchange of any kind of discussion between the MM members and
prospects or the results of their discussion.
12. Content Right
A. You agree that all content of MM belong to MM excluding your or third
party content including advertisement on the Website/App for which MM has
requisite license/right in terms hereof to display the same on our Website/App.
B. You acknowledge that you alone are responsible and liable for the
content (mandatory or optional content you provided on our website) and
information including the profile details, photograph and other content(s)
keyed in the relevant field of the Website/App at the time of the creation of
the MM profile or subsequently modified by you and also for all the post and
communication (including personalized messages sent by MM paid members) with
other member(s). You hereby represent and warrant that you own all rights,
title and interest in your content/information or have the necessary licenses,
rights, consents, and permissions to provide the said content/information.
However, by submitting the content/information to MM, you hereby grant MM a
worldwide, non-exclusive, royalty-free, sub-licensable and transferable license
to use, reproduce, distribute, prepare derivative works of, display, publish,
communicate to the public, law enforcement agencies, courts, and the MM's
business and services, including without limitation for promoting,
communicating to the public and redistributing part or all of the
content/information (and derivative works thereof) in any media formats and
through any media channels.
C. While MM does not accept any obligation to monitor the
content/information in your profile, if the content/information is found not to
be in compliance with these Terms and conditions, MM may delete the
content/information and / or terminate or suspend your registration or (without
a refund of any subscription paid by you in terms of clause 2 (b) of these
terms and conditions). You agree that if the situation warrants MM may at its
sole discretion put restriction on any MM member to other member's
communications.
D. MM reserves the right to proceed/initiate appropriate steps under the
prevailing law against infringement by violators of the its proprietary rights
or for illegally copying, modifying, publishing, transmitting, distributing,
performing, displaying, or selling of any such proprietary information
including using it for commercial purpose in any manner whatsoever.
13. Third Party website
A. MM member understand and agree that MM may allow third parties to put up
advertisements on the MM application/Website and MM does not control the
contents of such third party advertisement on the MM application/Website. Third
party websites to which links are given on Website/App are not governed by
these Terms and conditions and all such third party websites are governed by
their own terms and conditions for use and privacy policy, and in case of
conflict the terms and conditions of the third party website shall prevail. The
Company does not in any manner whatsoever authenticate, endorse, verify or
certify these third party websites or any contents therein. Please note that a
user shall click on links to third party websites at his / her sole risk and
responsibility.
B. The MM members agrees and understands that MM may also allow third
parties to provide MM members services on the website/App like horoscope
matching etc., and MM may also collect the payment for such third party
services to you, and MM in this regard can have revenue sharing arrangement
with such third party, however in no event shall MM be liable to you for such
third party services.
C. MM reserves the right to add/delete/alter/modify/suspend any or all the MM
Services at any time as it may deem fit, without notice. The MM members are
expected to see the change on the Website/App.
14. Limitation of liability
As MM or its Office bearers shall under no circumstances be liable or
responsible to the MM member or his/her authorized Representative or Registrant
or any third party for any direct, indirect, special, exemplary, incidental, or
consequential damages of any character including, without limitation, damages
resulting from the use of our Website/App/Third Party Website/ MM services.
B. MM informs you that the exchange of profile(s) through or by MM should
not in any way be construed as a matrimonial offer and/or recommendation and /
or advice or guarantee given to the MM member, from/ or by MM.
C. Notwithstanding anything to the contrary contained herein, MM's
liability to you for any cause whatsoever, and regardless of the form of the
action, will at all times be limited to the amount paid, if any, by you to MM,
for any specific MM paid package, and no further.
15. MM / MM
will not be liable in case of any wrong/improper match made due to
unavailability of profiles from MM/MM's owned other websites.
16. MM / MM or
its office bearers shall under no circumstances be liable, if any, for the MM
member entering into financial transaction with any other MM Member or any
third party.
17. MM / MM or
its office bearers shall under no circumstances be liable, if any, for any MM
members not responding/reciprocating when you approach them for matrimonial
alliance
18. Class Action Suits
You acknowledge and confirm that you will not bring or participate in any
class action or other class proceeding in connection with any dispute with MM.
Further neither you nor MM agrees to class arbitration.
19. General
In the event you file a false complaint against another prospect on our
Website /App and consequently we have suspended/deleted that prospects profile
based on your complaint, then we reserve our right to initiate appropriate
legal (Civil/Criminal) action against you and claim any and all costs expenses
from you, for such irresponsible/misrepresentation/illegal/unlawful action. We
also reserve our right to suspend your profile and forfeit any and all amounts
paid by you for the MM services as per clause 2 (b) of these terms and conditions.
20. Notwithstanding
anything contained herein, MM reserves the absolute right to delete, in any
manner as it deems fit, any content of any profile listing placed on MM/website/App
(once such instance come to MM notice) in order to ensure, that proper consent
has been obtained by you , prima facie accuracy and the prevailing laws in
force for the time being, especially those relating to providing any obscene,
libelous, blasphemous, slanderous, defamatory or invasive of another person's
(deceased or alive) right of privacy or publicity, or that may reasonably be
deemed to be harmful, vulgar, pornographic, abusive, harassing, threatening,
hateful, objectionable with respect to race, religion, creed, nationality,
gender or otherwise unfit for reproduction; or suggests or encourages unfair or
illegal /indecent, unlawful activity. MM also reserves the right to block/
delete / suspend the profile which might be offensive, illegal or that might
violate the rights, harm or threaten the safety of our office bearers/employees
(including undue communication with any employee) and/or other registered
prospects or using our MM website/App as a means of communication while sending
messages to other MM members regarding their profile identity in other
matrimonial websites.
21. Once your
paid membership expires, you cannot avail the unexpired balance phone call
count/ unexpired SMS . Similarly, you cannot access the already viewed MM
member(s) contact information unless you renew your account within 30 days
22. However on
renewal, the unexpired phone call / SMS shall be carried forward to your
account from the last day of expiry.
23. In case of
conflict between the terms and condition of Website/App and terms and
conditions of any other website including other websites of MM, the terms and
condition of MM Website/App shall prevail for the service provided through this
Website/App.
24. Disclaimer
A. Your access to and use of the MM Services or any content is at your own
risk. YOU UNDERSTAND AND AGREE THAT THE MM SERVICES ARE PROVIDED TO YOU ON AN
"AS IS" AND "AS AVAILABLE" BASIS. WITHOUT LIMITING THE
FOREGOING, TO THE FULL EXTENT PERMITTED BY LAW, MMDISCLAIMS ALL WARRANTIES,
EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR
NON-INFRINGEMENT. MM does not warrant that the Website/App, its servers, or
e-mail sent from MM are free of viruses or other harmful components. MM will
not be liable for any damages of any kind arising from the use of this MM
Website/App, including, but not limited to direct, indirect, incidental,
punitive, and consequential damages.
B. MM does not give any implied or explicit guarantee or warranty of
marriage or alliance by you choosing to register on our Website/App and using MM
services (both paid and free).
C. Notwithstanding anything contrary contained anywhere, under no
circumstances, MM shall be held responsible or liable whatsoever or howsoever,
arising out of, relating to or connected with:
i. any act or omission done by MM/payment gateway/alliance partner etc.;
ii. any untrue or incorrect information submitted by you or on your behalf;
iii. any decision taken by you or on your behalf or any consequences
thereof, based on any information provided by any other user (including
suspension/deletion of the profile from MM);
iv. any unauthorized or illegal act done by any third party relating to or
connected with any information submitted by you or on your behalf;
v. any cyber crime attempted or committed by anyone and
vi. any incident of force-majeure or 'act of god'.
vii. Any issue already stated in these terms and conditions including
limitation of liability clause of these terms and conditions.
viii. Using/availing of third party services namely horoscope matching
services etc. and for paying them through the Website.
ix. MM shall not be liable for the outcome of during any interaction in a
meeting, call, sms, chat, email or social media posts at any point of time
x. Any issues relating to any technical malfunction of any
telecommunication network, software, hardware failures, network congestion,
denial of service, failure due to spamming or any combination of the above.
D. You expressly agree that your use of this Website/App is at your sole
risk.
E. We are not liable to you for any damage or alteration to your equipment
including but not limited to computer equipment, hand-held device or mobile
telephones as a result of the installation or use of the app. We are not liable
to you for any damage or alteration to your equipment including but not limited
to computer equipment, hand-held device or mobile telephones as a result of the
installation or use of the app.
25. Indemnity
By using our MM services you agree to defend, indemnify, and hold harmless MM,
its subsidiaries, affiliates, Directors, officers, agents, and other partners
and employees, fully indemnified and harmless from any loss, damage, liability,
claim, or demand, including reasonable attorney's fees, made by any person
through improper use of the service provided by MM. This defence and
indemnification obligation will survive in perpetuity.
26. Termination
A. We/ MM in good faith reserve our right to terminate your MM membership
or suspend/delete your profile at our sole discretion without any notice to you
and take any action as mentioned in clause 2 (b) of the Terms and Conditions,
in case you
I. seek physical / financial favors from our other registered members or
II. have provided incorrect information on our website/App or
III. have committed any fraudulent/ unlawful/ illegal activities through
the use of our website/App or
IV. have violated this Terms and conditions or
V. have misappropriated the name, likeness, email address, contact no or
other personally identifiable information of another MM member created a
profile on our website /App by impersonation/ fake/ bogus/ false/
misrepresentation/ without consent of the person who's profile is being
registered or use only part information including using photo of third parties
without the permission of such third parties or act with other
members/employees in indecent/improper manner,
B. If MM receives any complaint against you and consequently we have
suspended/deleted your profile in good faith, then we shall not be liable to
you in any manner whatsoever, including for any loss, costs, expenses, or
consequence, if any.
C. Unless otherwise provided in these Terms and Conditions, MM membership
may be terminated by MM / you without assigning any reasons by serving 7 (
seven) days written notice on the other, all amount paid till date by you to MM
shall be forfeited.
D. Upon termination / suspension of MM membership, your right to use or
access the MM Website/App MM services will cease immediately. All provisions of
this terms and conditions that by their nature should survive termination shall
survive termination, including, without limitation, disclaimers, and
limitations of liability. Termination of your access to and use of the MM
Services shall not relieve you of any obligations arising or accruing prior to
such termination.
27. Jurisdiction and Applicable Law
A. The registration of MM membership and all MM services are deemed to have
been entered into within the territorial Jurisdiction of Chennai, India.
B. The MM Members unconditionally agree that all such disputes and / or
differences if any shall be governed by the Laws of India and submitting to the
exclusive Jurisdiction of appropriate court of law in Chennai, Tamil Nadu,
India.
28. Mode of Payment
A. Payment made by cash / cheque / Net Banking / Debit / Credit Card/ RTGS/
NEFT/ would be in accordance with the prevailing RBI guidelines. Activation of
paid MM service shall be subject to realization of the said payment. In case of
dishonor of Cheque/demand draft; you shall be liable to pay applicable bank's
cheque/DD bouncing charges. Further MM service to your account will be
deactivated / suspended until you settle the value of the payment and
applicable bank charges in cash.
B. MM uses third party payment gateways for collection payment through
credit/debit card or other payment instruments. You agree to provide us with
your Permanent Account Number / Form 60/61 of the Income Tax Act, 1961 and
rules thereunder in the event you choose any paid package of MM, the value of
such paid package being Rs.2,00,000/- [Rupees Two Lakh Only] and above from MM.
You agree to provide us with your Permanent Account Number / Form 60/61 of
the Income Tax Act, 1961 and rules thereunder in the event you choose any paid
package of MM, the value of such paid package being Rs.2,00,000/- [Rupees Two
Lakh Only] and above from MM.
29. Refund and Assignment
A. The payments made by any MM member to MM by way of membership / renewal
fee / auto renewal are treated as non-refundable.
B. MM member shall not assign or transfer your MM membership to any other
person or entity, and such an act shall be treated as violation of terms and
conditions and MM shall retain their right under clause 2 (b) of this terms and
conditions.
C. Payment once made for MM services cannot be assigned to any person/party
or adjusted towards any other product or packages provided by the Company.
30. Renewal
A. We automatically renew all paid Memberships before the expiry of the
term of the paid Membership. You agree that your account will be subject to
this automatic renewal feature
B. When you first subscribe for your paid Membership, you acknowledge that
when your paid Membership expires it will automatically renew for the duration
and at the last paid price.
C. The maximum tenure of any packages will be 12 (Twelve) month. Every MM
packages post validity period (varies from package to package), shall be
renewed.
D. If you do not want your paid membership to automatically renew, you must
cancel your paid membership. In case you have to mail for cancellation, mail to
cancellation.mm@Mastersmatrimony.com
31. Assisted Service Guarantee is applicable only for the users:
A.Who have availed
the Assisted Service for the first time.
B.Who have more
than 100 matching profiles based on the partner preference set by them at the
time of the Assisted Welcome Call.
C.Who have not
narrowed down the partner preference, once the Assisted service starts.
32. Membership Packages
A.We have various
premium membership packages called Gold, Diamond, Platinum, Prime Gold, Prime
Diamond, Prime Platinum and Assisted.
B.You shall opt
for any of our premium membership packages varying between three months to one
year with differing price to access various premium features.
C.Each premium
package has certain limitations on count of Phone number view except for
Diamond and Platinum package (3,6,12 months). The Diamond and Platinum package
(3,6,12 months) has unlimited phone number view but within the Fair Usage
Policy limit. Viewing an accepted member's mobile number will not deduct the
mobile number count (For applicable domains)
D.The members of
Platinum package (3,6,12 months) can receive Personalised Messages (PMs) from
Free Members. Only if PP of Platinum member matches with the Personal Interest
of the free member profile this will be allowed (For applicable domains).
E.The Fair Usage
Policy (FUP) limit on Phone view count and Count on Personal message for all
the premium membership packages are as follows:
F.To know the
complete details on various Membership package and its benefits, please visit
'Payment Options' page
Roles & Responsibility of MM
a. MM's
obligation is only to assist customers in registration of profiles in MM’s
website/ app. Post registration, the terms and conditions mentioned in the App
/ Website will govern the contract between the Parties.
b. MM shall
safeguard sensitive user information using security standards authentication
mechanisms, access controls and encryption techniques.
c. MM cannot
guarantee the complete protection of user data while it is in transit, or
prevent any tampering of the data by a third party with malicious intent before
the data reaches the MM servers.
d. MM is not
responsible for delays due to any factor beyond MM control or Force Majeure
events.
e. MM is not
liable for any financial transaction between the MM’s representative and
Customer. The Customer shall not pay any amount to MM’s representative and any
payment made towards service fee shall be paid only to the account of MM.
Roles & Responsibility of Customer
a. MM
prohibits discrimination against service agents including on the basis of race,
religion, cast, gender, age or any other characteristic that may be protected
under applicable laws.
b. We request
customers to treat all service agents with courtesy and respect. We reserve our
right to withhold access to services at our absolute discretion if the
customer’s behaviour toward MM service agent is in a manner which is
disrespectful or abusive or which otherwise deem to be inappropriate or
unlawful.
c. Customers
are prohibited to do any kind of financial transaction directly to the
representatives of MM / MM.
Privacy
To protect your privacy and understand our practices as amended from time
to time, please read and follow our Privacy Policy which also governs your
visit to MM and other websites/Apps owned by MM, the personal information /
data provided to us by you during the course of usage of MM will be treated as
confidential and in accordance with the Privacy policy and applicable laws and
regulations. If you object to your information being transferred or used,
please do not use the website or App.
Complaints
If you have any complaints or dispute, please contact our customer support
either in writing or in email with digital signature to:
Email: grievanceofficer@Mastersmatrimony.com,
The Grievance office shall be available between 10 am till 6 pm Indian
Standard Time from Monday to Saturday excluding Sunday and public holidays in
India. The Grievance officer is appointed as per Rule 3 (11) of The Information
Technology (Intermediaries Guidelines) Rules, 2011. Any and all complaints to
the Grievance Officer shall be in writing. We shall make reasonable efforts to
resolve any issue in a timely manner.
Indemnity
By using our MM services you agree to defend, indemnify, and hold harmless MM,
its subsidiaries, affiliates, Directors, officers, agents, and other partners
and employees, fully indemnified and harmless from any loss, damage, liability,
claim, or demand, including reasonable attorney's fees, made by any person
through improper use of the service provided by MM. This defence and
indemnification obligation will survive in perpetuity.
Termination
MM reserves the right to terminate the services for any breach of these
Terms & Conditions. all amount paid till date by you to MM shall be
forfeited.
Upon termination / suspension of MM membership, your right to use or access
the MM Website/App MM services will cease immediately. All provisions of this
terms and conditions that by their nature should survive termination shall
survive termination, including, without limitation, disclaimers, and
limitations of liability. Termination of your access to and use of the MM
Services shall not relieve you of any obligations arising or accruing prior to
such termination.
Governing Laws
The Terms & Conditions are exclusively governed by the Laws of Indian
(Jurisdiction).
Arbitration of Dispute
The Parties shall discuss among themselves and resolve any disputes
informally. We are interested in attempting to resolve any Disputes by amicable
and informal means, and we encourage you to contact us before resorting to
arbitration.
